- Calabar, Nigeria
- [email protected]
At Patwill Solar, we only source Tier-1 equipment tested for the Nigerian climate. Because we are confident in the durability of our products, we offer comprehensive warranty coverage on all installations and sales. Our goal is to ensure your system performs efficiently for years to come.
Standard Warranty Periods:
| Product Category | Warranty Period | Coverage Detail |
| Solar Panels | 25 Years | Performance Warranty (80% output guarantee). |
| Lithium Batteries | 3 – 5 Years | Manufacturer Warranty (depending on model/cycle life). |
| Hybrid Inverters | 12 – 24 Months | Repair or replacement for internal component failure. |
| Tubular/Gel Batteries | 12 – 18 Months | Pro-rated warranty against cell failure. |
| Portable Generators | 12 Months | Cover against battery and inverter failure. |
| Solar Appliances | 6 – 12 Months | Street lights, fans, and pumps (manufacturing defects). |
For systems installed by the Patwill Technical Team, we provide a 6-Month Workmanship Warranty. This covers:
Mounting integrity (ensuring panels stay on the roof).
Cabling and connections (fixing loose wires or connection faults).
System configuration errors.
The warranty becomes void under the following conditions:
Negligence & Overloading: Damage caused by connecting appliances that exceed the system’s rated capacity (e.g., trying to run an unauthorized welding machine on a home system).
Improper Installation: If the equipment was installed by a third-party technician not authorized by Patwill Solar.
Physical Damage: Cracks, dents, or breakage caused by mishandling after delivery.
Acts of Nature: Damage caused by lightning strikes, floods, fire, or earthquakes. (We highly recommend installing a Lightning Arrestor).
Tampering: If the warranty seal is broken or the device casing is opened by unauthorized persons.
Step 1: Contact Support If you notice an issue, immediately contact our support team at +234 813 070 5867 or [email protected]. Do not attempt to fix it yourself.
Step 2: Remote Diagnosis Our engineers will attempt to troubleshoot the issue remotely. Many modern inverters allow us to see error codes via the app.
Step 3: Service Visit / Return
For Installed Systems: We will schedule a technician to visit your site.
For Portable Items: You may be required to bring or ship the item to our service center for inspection.
Step 4: Repair or Replace If the fault is a manufacturing defect covered by warranty, we will repair the unit free of charge or replace it with a unit of equivalent value.
Items purchased directly from our store (such as portable generators or fans) can be returned within 7 days of purchase if:
The item is in its original, unopened packaging.
The item is unused and in brand-new condition.
A receipt or proof of purchase is provided.
Dedicated to lighting up Africa. We combine global manufacturing standards with local expertise to deliver affordable, high-quality energy solutions that ensure your home and business never run out of power.
08:00 Am - 8:00 Pm
